Determining Patient Satisfaction with Nursing Care at Khalifa Gulnawaz and District Headquarter Hospital Bannu Pakistan
Keywords:
Patient Satisfaction, Nursing Care, Healthcare QualityAbstract
ABSTRACT
OBJECTIVES
The objective of this study was to determine the level of patient satisfaction with nursing care at Khalifa Gul Nawaz and District Head Quarter Hospitals in Bannu, Pakistan, and identify factors influencing satisfaction, such as communication, professionalism, and care environment. Additionally, the study aimed to compare patient satisfaction levels between the two hospitals to highlight areas for improvement in nursing care.
METHODOLOGY
A cross-sectional study was conducted using a structured questionnaire to collect data from 300 patients. The questionnaire included Likert scale items to evaluate various aspects of nursing care, including communication, patient education, and respect for privacy. Data were analyzed using descriptive statistics and inferential tests to compare satisfaction levels.
RESULTS
The results indicated a moderate level of satisfaction overall. KGN Hospital had slightly higher satisfaction levels compared to District Head Quarter Hospital. Key factors influencing satisfaction included nursing staff communication, attentiveness, and professionalism. Patients at Khalifa Gul Nawaz rated these factors more positively. However, both hospitals showed areas for improvement, particularly in patient education and responsiveness to patient needs.
CONCLUSION
Patient satisfaction with nursing care at Khalifa Gul Nawaz and District Headquarter Hospitals in Bannu is moderate, with notable differences between the two institutions. Improving communication, staff training, and patient education could enhance satisfaction levels. Continuous monitoring and quality improvement initiatives are recommended to address these issues and improve patient care outcomes.
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