Evaluation of Nurses Acumen Regarding Conflict Management Strategies
DOI:
https://doi.org/10.37762/jgnahs.103Keywords:
Conflict, Conflict Management, Nurses, Health Care Settings, KnowledgeAbstract
OBJECTIVES
The overarching objective of this study was to assess conflict and conflict resolution strategies among nurses working at a tertiary care hospital in Lahore, Pakistan.
METHODOLOGY
A cross sectional study design was used. The target population of the study was registered nurses having two years’ work experience in tertiary care hospitals. Convenient sampling technique was used. A total of 86 nurses were recruited to the study. IRB approval was sought before data collection. SPSS version 23 was used for data analysis.
RESULTS
According to the finding of the study, (76.5%) nurses had positive response that conflict was negative experience for them. Conflict at work create disturbance at work place as shown in study that (75.3%) of nurses were agreed that work place conflict hurt them and slow down their work place activities. Conflict resolution strategies have vital role for the professional nurses that not only save their time but also improve professional harmony at work place setting.
CONCLUSION
Study findings revealed that only 20% nurses have knowledge about conflict and conflict resolution and can constructively settle disputes, but 90% of them had insufficient knowledge and expertise for settlement of conflict situations.
References
Abd-Elrhaman ES, Ghoneimy AG. The effect of conflict management program on quality of patient care. American Journal of Nursing Science. 2018;7(5):192-201
Ogbomeh OS. Effect of Transformational Leadership on Nurses' Job Satisfaction, Retention, and Patient Fall Rates. Grand Canyon University; 2018
Moeta ME, Du Rand SM. Use of scenarios to explore conflict management practices of nurse unit managers in public hospitals. Curationis. 2019 Jan 1;42(1):1-1
Maben J, Bridges J. Covid‐19: Supporting nurses' psychological and mental health. Journal of clinical nursing. 2020 Aug;29(15-16):2742
Riaz MK, Junaid FA. Types, sources, costs & consequences of workplace conflict. Asian Journal of Management Research. 2011 Feb 13;2(1):600-11.
Löhr K, Graef F, Bonatti M, Mahoo HF, Wambura J, Sieber S. Conflict management systems for large scientific research projects. International Journal of Conflict Management. 2017 Jun 12;28(3):322-45
Longe O. Impact of workplace conflict management on organizational performance: A case of Nigerian manufacturing firm. Journal of Management and Strategy. 2015;6(2):83-92
Thomas KW. Thomas-kilmann conflict mode. TKI Profile and Interpretive Report. 2008 May 1;1(11)
McKibben L. Conflict management: importance and implications. British Journal of Nursing. 2017 Jan 26;26(2):100-3
Manojlovich M, Kerr M, Davies B, Squires J, Mallick R, Rodger GL. Achieving a climate for patient safety by focusing on relationships. International Journal for Quality in Health Care. 2014 Dec 1;26(6):579-84
Grubaugh ML, Flynn L. Relationships among nurse manager leadership skills, conflict management, and unit teamwork. JONA: The Journal of Nursing Administration. 2018 Jul 1;48(7/8):383-8
Beserra EP, do Amaral Gubert F, Martins MC, Vasconcelos VM, de Figueiredo GA, Silva LA, de Lima MA. CONFLICT MANAGEMENT IN NURSE TRAINING. Journal of Nursing UFPE/Revista de Enfermagem UFPE. 2018 Oct 1;12(10)
Mason B. Advanced-Beginner Registered Nurses' Perceptions on Growth From Entry Level (Doctoral dissertation, Walden University)
Abd-Elrhaman ES, Ghoneimy AG. The effect of conflict management program on quality of patient care. American Journal of Nursing Science 2018;7(5):192-201
Başoğul C. Conflict management and teamwork in workplace from the perspective of nurses Perspectives in psychiatric care. 2021 Apr;57(2):610-9
Al‐Hamdan Z, Adnan Al‐Ta'amneh I, Rayan A, Bawadi H. The impact of emotional intelligence on conflict management styles used by Jordanian nurse managers. Journal of nursing management. 2019 Apr;27(3):560-6
Al‐Hamdan Z, Nussera H, Masa'deh R. Conflict management style of Jordanian nurse managers and its relationship to staff nurses’ intent to stay. Journal of nursing management. 2016 Mar;24(2):E137-45
Ibrahim SA, Mohamed HA, EL-Gazar HE. The effect of conflict-management enhancing strategy for head nurses on the quality of vertical dyad linkage with nurses. International Journal of Nursing Didactics. 2018 Apr 30;8(04):25-34
Moeta ME, Du Rand SM. Use of scenarios to explore conflict management practices of nurse unit managers in public hospitals. Curationis. 2019 Jan 1;42(1):1-1
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Muhammad Sabir, Muhammad Afzal, Madiha Mukhtar, Hajira Sarwat
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
