Assesment of Family Satisfaction Regarding Quality of Nursing Care in Tertiary Care Public Sector Hospitals of Peshawar

Authors

  • Amjad Ali Farabi College Of Nursing Charsada
  • Hidayat Ullah NS-KMU Peshawar
  • Muhammad Ali AL-Rehman College Of Nursing Vehare
  • Fazal Maula Mian Rashid Hussain Shaheed Memorial Hospital
  • Nazma Zaman Educator School Topi (Swabi)
  • Abdul Rahim Khan The Quaid e Azam College of Nursing Swabi

DOI:

https://doi.org/10.37762/jfinph.57

Keywords:

Quality, Family members, Nurses, Satisfaction, Nursing care

Abstract

OBJECTIVE

The aim of this study was to assess the level of family members’ satisfaction regarding nursing care in three major public sector tertiary care hospitals of Peshawar.

METHODOLOGY

A descriptive cross sectional survey was carried out at the in-patients’ departments of three tertiary care hospitals of Peshawar. Convenient method of sampling was used to include 400 family members of IPD patients. An adopted, modified, pilot tested and interviewer-administered questionnaire (comprising of 34 questions) was used to assess the satisfaction level of study participants regarding quality of nursing care. Approval for conducting this study was obtained from Ethics Review Board of Khyber Medical University. SPSS version 22 was used for analyzing the data.

RESULTS

The study findings indicate that most of the study participants (83%) were somehow satisfied regarding quality nursing care provided to their patients, 11% were barely satisfied and only 06% were not satisfied at all. Most of the family members were satisfied from nurses’ knowledge, clinical skills, professional behavior, communication and information given by them.

CONCLUSION

Though a very low number of participants were completely satisfied with nursing care, majority of the family members were somehow satisfied from the quality of nursing care provided to their patients in the three public sector hospitals of Peshawar.

Author Biographies

Amjad Ali, Farabi College Of Nursing Charsada

Amjad Ali
Principal Farabi College Of Nursing Charsada, KPK.

Hidayat Ullah, NS-KMU Peshawar

Hidayat Ullah
Lecturer INS-KMU Peshawar

Muhammad Ali, AL-Rehman College Of Nursing Vehare

Muhammad Ali

Principal AL-Rehman College Of Nursing Vehare, Punjab.

Fazal Maula, Mian Rashid Hussain Shaheed Memorial Hospital

RN, BSN,
Mian Rashid Hussain Shaheed Memorial Hospital (Pabbi)

Nazma Zaman, Educator School Topi (Swabi)

Principal
Educator School Topi (Swabi)

Abdul Rahim Khan, The Quaid e Azam College of Nursing Swabi

Director Academic,
The Quaid e Azam College of Nursing Swabi

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Published

2022-12-12

How to Cite

Ali, A. ., Ullah, H., Ali, M. ., Maula, F. ., Zaman, N. ., & Khan, A. R. . (2022). Assesment of Family Satisfaction Regarding Quality of Nursing Care in Tertiary Care Public Sector Hospitals of Peshawar. Journal of Gandhara Nursing and Allied Health Sciences, 2(2), 3–7. https://doi.org/10.37762/jfinph.57